:root{--bg:#eef1f6;--surface:#ffffff;--surface-2:#f4f6fa;--surface-3:#eaeef4;--border:#e3e8f0;--border-strong:#d4dae5;--text:#101728;--text-2:#3d4757;--muted:#737f92;--faint:#9aa5b6;--primary:#4f46e5;--primary-600:#4338ca;--primary-ink:#ffffff;--primary-soft:#eceafe;--accent:#0ea5e9;--new:#2563eb;--new-bg:#e6efff;--in_progress:#7c3aed;--in_progress-bg:#efe8ff;--on_hold:#b45309;--on_hold-bg:#fcefd9;--resolved:#059669;--resolved-bg:#d9f5e9;--closed:#64748b;--closed-bg:#eaeef4;--urgent:#dc2626;--urgent-bg:#fde2e0;--high:#ea8a0c;--high-bg:#fcefd6;--medium:#2563eb;--medium-bg:#e6efff;--low:#64748b;--low-bg:#eaeef4;--danger:#dc2626;--radius:14px;--radius-sm:10px;--shadow-sm:0 1px 2px rgba(16,24,40,.05),0 1px 3px rgba(16,24,40,.06);--shadow:0 2px 4px rgba(16,24,40,.04),0 8px 24px rgba(16,24,40,.08);--shadow-lg:0 12px 40px rgba(16,24,40,.16);--sidebar-w:250px}@media (prefers-color-scheme:dark){:root{--bg:#0c0f16;--surface:#141924;--surface-2:#1b212e;--surface-3:#222a39;--border:#262f3f;--border-strong:#33405480;--text:#eaeef6;--text-2:#c4ccda;--muted:#8b97a8;--faint:#667186;--primary:#7c74f0;--primary-600:#6b62e8;--primary-soft:#221f45;--accent:#38bdf8;--new-bg:#16233d;--in_progress-bg:#241a3f;--on_hold-bg:#33270f;--resolved-bg:#0e3325;--closed-bg:#222a39;--urgent-bg:#3a1613;--high-bg:#33260f;--medium-bg:#16233d;--low-bg:#222a39;--shadow-sm:0 1px 2px rgba(0,0,0,.4);--shadow:0 2px 4px rgba(0,0,0,.3),0 10px 30px rgba(0,0,0,.4);--shadow-lg:0 20px 50px rgba(0,0,0,.55)}}*{box-sizing:border-box}body,html{margin:0;padding:0;height:100%}body{font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3,h4{margin:0;line-height:1.25;font-weight:700;letter-spacing:-.01em}h1{font-size:21px}h2{font-size:17px}h3{font-size:14.5px}p{margin:0}small{font-size:12.5px}.muted{color:var(--muted)}.faint{color:var(--faint)}svg{display:block}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:8px;border:2px solid transparent;background-clip:padding-box}.layout{display:grid;grid-template-columns:var(--sidebar-w) 1fr;min-height:100vh}.sidebar{position:-webkit-sticky;position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:16px 12px;gap:4px}.brand{display:flex;align-items:center;gap:11px;padding:6px 8px 14px;font-weight:800;font-size:17px;letter-spacing:-.02em}.brand .logo{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;flex:none;background:linear-gradient(140deg,#6366f1,#4f46e5 55%,#0ea5e9);color:#fff;font-weight:800;font-size:18px;box-shadow:0 4px 12px rgba(79,70,229,.35)}.nav-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--faint);padding:14px 10px 6px}.nav-item{display:flex;align-items:center;gap:11px;width:100%;text-align:left;padding:9px 11px;border-radius:var(--radius-sm);border:none;background:transparent;color:var(--text-2);font-weight:600;font-size:14px;cursor:pointer;position:relative}.nav-item svg{width:19px;height:19px;stroke-width:2;flex:none;color:var(--muted)}.nav-item:hover{background:var(--surface-2)}.nav-item:hover,.nav-item:hover svg{color:var(--text)}.nav-item.active{background:var(--primary-soft)}.nav-item.active,.nav-item.active svg{color:var(--primary)}.nav-item .count{margin-left:auto;font-size:12px;font-weight:700;background:var(--surface-3);color:var(--muted);padding:1px 8px;border-radius:999px}.nav-item.active .count{background:var(--primary);color:#fff}.sidebar-foot{margin-top:auto;padding-top:12px;border-top:1px solid var(--border)}.user-card{display:flex;align-items:center;gap:10px;padding:8px;border-radius:var(--radius-sm)}.user-card:hover{background:var(--surface-2)}.main{min-width:0;display:flex;flex-direction:column}.appbar{position:-webkit-sticky;position:sticky;top:0;z-index:30;display:flex;align-items:center;gap:14px;padding:14px 26px;background:color-mix(in srgb,var(--bg) 82%,transparent);-webkit-backdrop-filter:saturate(180%) blur(10px);backdrop-filter:saturate(180%) blur(10px);border-bottom:1px solid var(--border)}.appbar .titles{min-width:0}.appbar h1{font-size:19px}.appbar .sub{color:var(--muted);font-size:13px}.appbar .spacer{flex:1 1}.hamburger{display:none}.content{padding:26px;max-width:1240px;width:100%;margin:0 auto}.scrim{display:none}.avatar{width:34px;height:34px;border-radius:10px;flex:none;background:linear-gradient(140deg,var(--primary),var(--accent));color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px}.avatar.sm{width:28px;height:28px;font-size:11px;border-radius:8px}.btn{display:inline-flex;align-items:center;gap:7px;justify-content:center;padding:9px 15px;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--surface);color:var(--text);font-weight:600;font-size:14px;cursor:pointer;transition:background .12s,border-color .12s,transform .05s}.btn svg{width:17px;height:17px;stroke-width:2.2}.btn:hover{background:var(--surface-2);border-color:var(--border-strong)}.btn:active{transform:translateY(1px)}.btn.primary{background:var(--primary);border-color:var(--primary);color:var(--primary-ink);box-shadow:0 2px 8px rgba(79,70,229,.28)}.btn.primary:hover{background:var(--primary-600)}.btn.ghost{border-color:transparent;background:transparent;color:var(--muted)}.btn.ghost:hover{background:var(--surface-2);color:var(--text)}.btn.danger{color:var(--danger);border-color:transparent;background:transparent}.btn.danger:hover{background:var(--urgent-bg)}.btn.sm{padding:6px 11px;font-size:13px;border-radius:8px}.btn.icon{padding:8px}.btn:disabled{opacity:.5;cursor:not-allowed}label.field{display:block}label.field>span{display:block;font-weight:600;margin-bottom:6px;font-size:13px;color:var(--text-2)}input,select,textarea{width:100%;padding:10px 13px;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);color:var(--text);font:inherit}input::placeholder,textarea::placeholder{color:var(--faint)}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft)}textarea{resize:vertical;min-height:96px}.row{display:flex;gap:14px;flex-wrap:wrap}.row>*{flex:1 1;min-width:170px}.field-input{position:relative}.field-input svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:17px;height:17px;color:var(--faint);pointer-events:none}.field-input input,.field-input select{padding-left:38px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.card.pad{padding:22px}.card-head{justify-content:space-between;gap:12px;margin-bottom:16px}.card-head,.card-head h3{display:flex;align-items:center}.card-head h3{gap:8px}.card-head h3 svg{width:18px;height:18px;color:var(--muted)}.grid{display:grid;grid-gap:18px;gap:18px}.cols-2{grid-template-columns:1fr 1fr}.cols-3{grid-template-columns:repeat(3,1fr)}.cols-4{grid-template-columns:repeat(4,1fr)}.stack>*+*{margin-top:16px}.flex{display:flex;gap:10px;align-items:center}.flex.between{justify-content:space-between}.flex.wrap{flex-wrap:wrap}.divider{height:1px;background:var(--border);border:none;margin:18px 0}.badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap;line-height:1.5}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.st-new{color:var(--new);background:var(--new-bg)}.st-in_progress{color:var(--in_progress);background:var(--in_progress-bg)}.st-on_hold{color:var(--on_hold);background:var(--on_hold-bg)}.st-resolved{color:var(--resolved);background:var(--resolved-bg)}.st-closed{color:var(--closed);background:var(--closed-bg)}.pr-urgent{color:var(--urgent);background:var(--urgent-bg)}.pr-high{color:var(--high);background:var(--high-bg)}.pr-medium{color:var(--medium);background:var(--medium-bg)}.pr-low{color:var(--low);background:var(--low-bg)}.tag{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:7px;background:var(--surface-2);color:var(--muted);font-size:12px;font-weight:600}.chip-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.sla-ok{color:var(--resolved);font-weight:700}.sla-breached{color:var(--urgent);font-weight:700}.sla-pending{color:var(--muted);font-weight:700}.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:18px}.toolbar .grow{flex:1 1;min-width:200px}.toolbar select{width:auto;background-color:var(--surface)}.ticket-list{display:flex;flex-direction:column}.ticket-row{display:grid;grid-template-columns:60px 1fr auto;grid-gap:14px;gap:14px;align-items:center;padding:15px 20px;border-bottom:1px solid var(--border);cursor:pointer;transition:background .1s}.ticket-row:last-child{border-bottom:none}.ticket-row:hover{background:var(--surface-2)}.pr-stripe{width:4px;height:38px;border-radius:4px}.ticket-row .code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11.5px;color:var(--muted);font-weight:700}.ticket-row .subject{font-weight:650;margin-bottom:4px}.ticket-row .meta{gap:8px}.ticket-row .meta,.ticket-row .right{display:flex;align-items:center;flex-wrap:wrap}.ticket-row .right{gap:10px;justify-content:flex-end}.ticket-row .sla-mini{display:flex;gap:10px}.overlay{position:fixed;inset:0;background:rgba(8,11,18,.5);z-index:50;display:flex;justify-content:flex-end;animation:fade .15s ease}@keyframes fade{0%{opacity:0}to{opacity:1}}.drawer{width:min(760px,100%);height:100%;background:var(--bg);overflow-y:auto;box-shadow:var(--shadow-lg);animation:slidein .2s cubic-bezier(.2,.7,.3,1)}@keyframes slidein{0%{transform:translateX(40px)}to{transform:none}}.drawer-head{position:-webkit-sticky;position:sticky;top:0;background:var(--surface);border-bottom:1px solid var(--border);padding:18px 22px;display:flex;align-items:flex-start;gap:12px;z-index:2}.drawer-body{padding:22px;display:grid;grid-gap:18px;gap:18px}.thread{display:flex;flex-direction:column;gap:12px}.msg{border:1px solid var(--border);border-radius:12px;padding:13px 15px;background:var(--surface)}.msg.internal{background:var(--on_hold-bg);border-color:color-mix(in srgb,var(--on_hold) 25%,transparent)}.msg.staff{border-left:3px solid var(--primary)}.msg .msg-head{display:flex;gap:8px;align-items:center;margin-bottom:6px;font-size:13px}.msg .who{font-weight:700}.msg .body{white-space:pre-wrap;color:var(--text-2)}.internal-flag{font-size:10.5px;font-weight:800;color:var(--on_hold);text-transform:uppercase;letter-spacing:.05em;align-items:center}.internal-flag,.reply-tabs{display:inline-flex;gap:3px}.reply-tabs{padding:3px;background:var(--surface-2);border-radius:10px}.reply-tabs button{border:none;background:transparent;padding:6px 13px;border-radius:8px;font-weight:650;font-size:13px;color:var(--muted);cursor:pointer}.reply-tabs button.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.reply-tabs button.active.int{color:var(--on_hold)}.kpi-card{padding:18px 20px;display:flex;flex-direction:column;gap:10px;position:relative;overflow:hidden}.kpi-top{display:flex;align-items:center;justify-content:space-between}.kpi-ic{width:40px;height:40px;border-radius:11px;display:grid;place-items:center}.kpi-ic svg{width:21px;height:21px;stroke-width:2}.kpi-num{font-size:30px;font-weight:800;line-height:1;letter-spacing:-.02em}.kpi-lbl{color:var(--muted);font-weight:600;font-size:13px}.kpi-sub{font-size:12px}.ic-blue{background:var(--new-bg);color:var(--new)}.ic-green{background:var(--resolved-bg);color:var(--resolved)}.ic-amber{background:var(--high-bg);color:var(--high)}.ic-violet{background:var(--in_progress-bg);color:var(--in_progress)}.ic-red{background:var(--urgent-bg);color:var(--urgent)}.donut-wrap{display:flex;align-items:center;gap:22px;flex-wrap:wrap}.donut-num{font-size:26px;font-weight:800;fill:var(--text)}.donut-lbl{font-size:11px;font-weight:600;fill:var(--muted)}.legend{flex-direction:column;flex:1 1;min-width:150px}.legend,.legend-row{display:flex;gap:9px}.legend-row{align-items:center;font-size:13px}.legend-row .lg-val{margin-left:auto;font-weight:700}.legend-row .lg-name{color:var(--text-2)}.bar-row{display:grid;grid-template-columns:108px 1fr 40px;grid-gap:12px;gap:12px;align-items:center;margin-bottom:12px}.bar-row:last-child{margin-bottom:0}.bar-track{background:var(--surface-2);border-radius:7px;height:12px;overflow:hidden}.bar-fill{height:100%;border-radius:7px;transition:width .4s}.bar-val{text-align:right;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.bar-name{color:var(--text-2);font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.area-chart{width:100%;height:auto}.area-chart .grid{stroke:var(--border);stroke-width:1}.area-chart .axis{fill:var(--faint);font-size:11px}.area-chart .dot{fill:var(--primary)}.tbl{width:100%;border-collapse:collapse}.tbl td,.tbl th{text-align:left;padding:9px 6px;border-bottom:1px solid var(--border);font-size:13px}.tbl th{color:var(--muted);font-weight:600;font-size:12px}.tbl td.num,.tbl th.num{text-align:right;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.bell{position:relative}.bell .dot{position:absolute;top:2px;right:2px;min-width:16px;height:16px;padding:0 4px;border-radius:999px;background:var(--urgent);color:#fff;font-size:10px;font-weight:800;display:grid;place-items:center;border:2px solid var(--bg)}.popover{position:absolute;top:48px;right:0;width:min(380px,92vw);max-height:66vh;overflow-y:auto;background:var(--surface);border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow-lg);z-index:60}.noti{padding:12px 15px;border-bottom:1px solid var(--border);font-size:13px;display:flex;gap:10px}.noti:last-child{border-bottom:none}.noti.unread{background:color-mix(in srgb,var(--primary-soft) 60%,transparent)}.noti .noti-ic{width:30px;height:30px;border-radius:8px;display:grid;place-items:center;flex:none;background:var(--surface-3);color:var(--primary)}.noti .noti-ic svg{width:16px;height:16px}.auth{min-height:100vh;display:grid;grid-template-columns:1.05fr .95fr}.auth-brand{background:linear-gradient(150deg,#4f46e5,#4338ca 45%,#0ea5e9 130%);color:#fff;padding:52px 56px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}.auth-brand:after{width:460px;height:460px;background:rgba(255,255,255,.09);right:-160px;top:-120px}.auth-brand:after,.auth-brand:before{content:"";position:absolute;border-radius:50%}.auth-brand:before{width:320px;height:320px;background:rgba(255,255,255,.07);left:-120px;bottom:-100px}.auth-brand .z{position:relative;z-index:1}.auth-brand h1{color:#fff;font-size:32px;line-height:1.15;letter-spacing:-.02em}.auth-brand .lead{color:rgba(255,255,255,.9);font-size:15px;margin-top:14px;max-width:440px}.value{display:flex;gap:13px;margin-top:18px}.value .v-ic{width:38px;height:38px;border-radius:10px;background:rgba(255,255,255,.15);display:grid;place-items:center;flex:none}.value .v-ic svg{width:20px;height:20px;color:#fff}.value h4{color:#fff;font-size:14px}.value p{color:rgba(255,255,255,.82);font-size:13px}.auth-form{display:grid;place-items:center;padding:32px;background:var(--bg)}.auth-card{width:min(430px,100%)}.auth-tabs{display:inline-flex;padding:4px;background:var(--surface-2);border-radius:11px;gap:3px;margin-bottom:20px;width:100%}.auth-tabs button{flex:1 1;border:none;background:transparent;padding:9px;border-radius:8px;font-weight:650;color:var(--muted);cursor:pointer}.auth-tabs button.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.role-list{display:grid;grid-gap:8px;gap:8px}.role-btn{display:flex;align-items:center;gap:12px;text-align:left;width:100%;padding:10px 12px;border:1px solid var(--border);border-radius:11px;background:var(--surface);cursor:pointer;transition:border-color .1s,background .1s}.role-btn:hover{background:var(--surface-2);border-color:var(--border-strong)}.role-btn>svg{width:18px;height:18px;color:var(--faint);flex:none}.internal-flag svg{width:13px;height:13px}.sla-tile>.flex svg{width:15px;height:15px}.hint{background:color-mix(in srgb,var(--primary-soft) 70%,transparent);border:1px solid color-mix(in srgb,var(--primary) 18%,transparent);color:var(--text);border-radius:12px;padding:14px 16px;font-size:13px;display:flex;gap:10px}.hint svg{width:18px;height:18px;color:var(--primary);flex:none;margin-top:1px}.empty{text-align:center;padding:48px 20px;color:var(--muted)}.empty svg{width:40px;height:40px;color:var(--faint);margin-bottom:10px}.kb-item{padding:18px 20px;border-bottom:1px solid var(--border)}.kb-item:last-child{border-bottom:none}.sla-tile{padding:16px 18px}.sla-tile .sla-bar{height:6px;border-radius:4px;background:var(--surface-2);overflow:hidden;margin-top:10px}.sla-tile .sla-bar>div{height:100%;border-radius:4px}.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:#101728;color:#fff;padding:12px 20px;border-radius:11px;box-shadow:var(--shadow-lg);z-index:100;font-weight:600;display:flex;gap:9px;align-items:center;animation:slideup .2s}.toast svg{width:18px;height:18px;color:#4ade80}@keyframes slideup{0%{transform:translate(-50%,12px);opacity:0}to{transform:translate(-50%);opacity:1}}.success-card{text-align:center;padding:34px}.success-card .big-ic{width:64px;height:64px;border-radius:50%;background:var(--resolved-bg);color:var(--resolved);display:grid;place-items:center;margin:0 auto 16px}.success-card .big-ic svg{width:34px;height:34px;stroke-width:2.4}.code-pill{font-family:ui-monospace,monospace;font-weight:800;font-size:18px;background:var(--surface-2);padding:8px 16px;border-radius:10px;display:inline-block;letter-spacing:.04em}@media (max-width:980px){.cols-4{grid-template-columns:1fr 1fr}.cols-3{grid-template-columns:1fr}}@media (max-width:860px){.layout{grid-template-columns:1fr}.sidebar{position:fixed;left:0;top:0;z-index:70;width:264px;transform:translateX(-100%);transition:transform .22s;box-shadow:var(--shadow-lg)}.layout.nav-open .sidebar{transform:none}.layout.nav-open .scrim{display:block;position:fixed;inset:0;background:rgba(8,11,18,.5);z-index:65}.hamburger{display:inline-flex}.appbar{padding:12px 16px}.content{padding:18px 16px}.auth{grid-template-columns:1fr}.auth-brand{display:none}.cols-2{grid-template-columns:1fr}.ticket-row{grid-template-columns:46px 1fr}.ticket-row .right{grid-column:1/-1;justify-content:flex-start;padding-left:60px}}